FAQs

 

If you can’t find what you’re looking for, please email us at hello@picchubold.com

What is your refund policy?

At Picchu + Bold we want you to love your items. But, if you're not satisfied, for any reason, just follow the instructions on our refund policy page and we’ll issue you a refund or exchange within 14 days of purchase.

How much is US shipping?

We offer Free Shipping within the US on orders $75+ using USPS First Class Mail or Priority Mail* depending on order weight (for larger packages, i.e. Frazada Rugs, we may use UPS). For orders under $75 we offer $5 flat rate shipping and greeting cards and animal finger puppets are $3 flat rate.

 

Do you provide a tracking number?

On most items - this depends if USPS offers it for shipping your item. As soon as your order is processed for shipping, you'll get an email confirmation and a tracking number.

Do you ship to the rest of the world?

Not at this time.

I made a mistake in my shipping address – is it too late to change it?

Please reach out to hello@picchubold.com and let us know your order number and the correct shipping address. We’ll get back to you quickly and will edit the address if possible.

What payment methods are accepted?

We accept all major credit cards: PayPal, Visa, Mastercard, American Express, and Discover. 

What countries are you working in?

We and our fair trade partners are currently working in Peru and Mexico.

What is Fair Trade?

Fair trade is more than just trading. It’s a business model that puts people first. 

"Fair Trade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade. It contributes to sustainable development by offering better trading conditions to marginalized producers and workers." (World Fair Trade Organization) 

Why Fair Trade?

Nothing is more fair trade than directly working with artisans. Buying from artisan producers in developing countries at a fair price is a more efficient way of promoting sustainable development than traditional charity and aid. It provides the artisans and producers the direct income to make the needed investments in their lives and work – empowering them to be the ultimate decision maker of their needs.

 

I’m interested in carrying Picchu + Bold alpaca hand-knits and frazada products in my store – how can I make that happen?

We’d love to work with you! Just email us at hello@picchubold.com and we’ll get back to you with all the information you need.

Do you offer a Trade Discount?

We do! It's 18%. Email us at hello@picchubold.com to get you set up.