FAQs

 

If you can’t find what you’re looking for, please email us at hello@picchubold.com

What is your refund policy?

At Picchu + Bold we want you to love your items. But, if you're not satisfied, for any reason, just follow the instructions on our refund policy page and we’ll issue you a refund or exchange within 14 days of purchase.

 How much is US shipping?

We offer Free Shipping within the US on your first order using USPS Priority Mail* (for larger packages, i.e. Frazada Rugs, we may use UPS). Enter code FREESHIP. For additional orders we offer Free Shipping on orders over $150.

I’m in Portland, can I just come to the retail showroom to pick up my items?

Absolutely! Email us at hello@picchubold.com to let us know to have your items ready for you.

What is the retail showroom?

It's our brick and mortar Fair Trade Marketplace located in the Pearl District in Portland, Oregon. It’s a place where you can come and have a tactile experience of our products – experience the luxury softness of alpaca, the sturdy thickness of Frazadas, and the vibrance of our textiles in one place.

While you’re here you can also pick up a few goodies we don’t yet carry online like chocolates and greeting cards. Just like our online store, everything is fair trade, not just a product or two, but everything!

Do you provide a tracking number?

Yes! As soon as your order is processed for shipping, you'll get an email confirmation with your tracking number.

 Do you ship to the rest of the world?

Not at this time.

 I made a mistake in my shipping address – is it too late to change it?

Please reach out to hello@picchubold.com and let us know your order number and the correct shipping address. We’ll get back to you quickly and will edit the address if possible.

What payment methods are accepted?

We accept all major credit cards: Visa, Mastercard, American Express and Discover. We also accept Pay Pal.

What countries are you working in?

We and our fair trade partners are currently working in Peru, Madagascar, Kenya, India, and Cambodia.

What is Fair Trade?

Fair trade is more than just trading. It’s a business model that puts people first. 

"Fair Trade is a trading partnership, based on dialogue, transparency and respect, that seeks greater equity in international trade. It contributes to sustainable development by offering better trading conditions to marginalized producers and workers." (World Fair Trade Organization) 

Why Fair Trade?

Nothing is more fair trade than directly working with artisans. Buying from artisan producers in developing countries at a fair price is a more efficient way of promoting sustainable development than traditional charity and aid. It provides the artisans and producers the direct income to make the needed investments in their lives and work – empowering them to be the ultimate decision maker of their needs.

Are you a certified B-Corp?

We’re working on it! Certification requirements stipulate you must be in business for one year to become eligible. Months are ticking, so check back in for updates. 

Are you Fair Trade certified?

We’re working towards our one year for that too! For now, we proudly follow the guiding principles. Check back in for updates. 

I’m interested in carrying Picchu + Bold alpaca and frazada products in my store – how can I make that happen?

We’d love to work with you! Just email us at hello@picchubold.com and we’ll get back to you with all the information you need.